FAQ
Do I need an account to order?
Yes. You can browse and fill your bag without one, but you'll create an account at checkout. It takes a minute: enter your WhatsApp number or email, type the code we send, and create a password.
I didn't receive my verification code.
Check that your number or email is correct. WhatsApp codes arrive in WhatsApp, not SMS. Email codes may land in your spam folder. For security, you can request 2 codes every 5 minutes.
How do I pay?
By BCA bank transfer. Transfer the exact amount shown on the payment page, including the 3-digit unique code, then tap Payment complete within 30 minutes. See the Payment guide for details.
Why does my total end in an odd number?
The last 3 digits are a unique code that lets us match your transfer to your order. Please transfer the exact amount.
The timer ran out before I tapped Payment complete. What now?
The order expires and the items are released. If you already transferred, message us on WhatsApp with your order number and receipt and we'll help you.
What is a pre-order?
A piece that is made after you order, in a small batch. You pay in full when you order, and it ships within the window shown on the product page. See the Pre-order policy.
Why am I paying 2 shipping fees?
If your order has both ready-stock and pre-order pieces, they ship separately so you don't have to wait for the pre-order. Each parcel has its own shipping fee.
How do I track my order?
Go to My account › My orders. Once your parcel ships you'll see the tracking number and its status. We'll also message you when it ships.
Can I change or cancel my order?
You can let an unpaid order expire, or ask us to cancel it. Once your payment is confirmed, ready-stock orders can only be changed if they haven't been packed yet. Message us on WhatsApp as soon as possible. Pre-orders can't be cancelled after payment, except for long delays.
Can I exchange the size?
Yes, for ready-stock pieces within 7 days of delivery, if the piece is unworn with tags attached. See Shipping & returns.