Refund policy · Kebijakan pengembalian dana
We want every order to arrive the way you expect. This policy explains when and how we refund a payment.
When you get a refund
| Situation | Refund | Time limit |
|---|---|---|
| Damaged, defective or wrong item | Full refund of the item and its shipping fee, or a replacement if you prefer | Report within 3 days after delivery |
| Item out of stock after payment | Full refund of the item (and shipping if nothing else ships) | Automatic, we contact you |
| Order cancelled by Malika after payment | Full refund of the amount paid | Automatic, we contact you |
| Pre-order delayed more than 14 days past the estimated ship date | Full refund of the pre-order item if you choose to cancel | Any time before it ships |
| You paid twice or paid more than the order total | Refund of the extra amount | Report within 30 days |
| A paid order that expired before the payment reached us | Full refund, or we restore the order if stock is still available | Report within 30 days |
We don't refund for change of mind, or for pieces that have been worn, washed or had their tags removed. Size exchanges for ready-stock pieces are explained on the Shipping & returns page.
How to ask for a refund
1. Message us on WhatsApp or email with your order number. 2. For damaged, defective or wrong items, add photos and the unboxing video recorded when you opened the parcel. 3. We reply within 2 working days and tell you whether the refund is approved. If the item needs to come back to us, we send you the return address.
How refunds are paid
- Approved refunds are paid within 7 working days after approval, or after we receive and check the returned item.
- We refund to the bank account or e-wallet you give us, in the name of the person who placed the order. Online payments may also be refunded through our payment partner (Midtrans) to the original payment method.
- The refund is the amount you paid for the refunded item. Shipping is refunded when the problem is our fault.
- Vouchers used on a refunded order are not returned as cash.
Contact
For any question about a refund, message us on WhatsApp or email from the Contact links at the bottom of every page.
Kebijakan pengembalian dana (Bahasa Indonesia)
Kapan dana dikembalikan:
- Produk rusak, cacat, atau salah kirim: pengembalian dana penuh untuk produk dan ongkirnya, atau penggantian. Laporkan maksimal 3 hari setelah paket diterima.
- Produk habis setelah pembayaran, atau pesanan dibatalkan oleh Malika: pengembalian dana penuh, kami yang menghubungi Anda.
- Pre-order terlambat lebih dari 14 hari dari perkiraan kirim: dana dikembalikan penuh jika Anda memilih membatalkan.
- Pembayaran ganda atau lebih dari total pesanan: kelebihan dana dikembalikan. Laporkan maksimal 30 hari.
- Pesanan kedaluwarsa padahal sudah dibayar: dana dikembalikan penuh, atau pesanan dipulihkan jika stok masih ada.
Tidak ada pengembalian dana karena berubah pikiran, atau untuk produk yang sudah dipakai, dicuci, atau labelnya dilepas.
Cara mengajukan: hubungi kami lewat WhatsApp atau email dengan nomor pesanan, foto produk, dan video unboxing (untuk produk rusak/cacat/salah). Kami membalas dalam 2 hari kerja.
Cara pembayaran: dana dikembalikan dalam 7 hari kerja setelah disetujui, ke rekening bank atau e-wallet atas nama pemesan, atau melalui mitra pembayaran kami (Midtrans) ke metode pembayaran awal. Ongkir dikembalikan jika kesalahan ada pada kami. Voucher yang terpakai tidak diuangkan.