Shipping & returns

We ship across Indonesia. Shipping fees are calculated at checkout by Biteship, based on your district, the weight of your order and the courier you choose. You can also check the fee on any product page.

• Ready-stock pieces ship within 1–2 working days after your payment is confirmed.
• Pre-order pieces ship within the window shown on the product page.
• Orders with both ready-stock and pre-order pieces ship in 2 parcels, and both shipping fees apply.

Once your parcel has been picked up, you'll receive the tracking number on WhatsApp or email. You can also follow it in My account › My orders.

Please make sure your address and phone number are complete and correct. If a parcel is returned to us because of an incorrect address or failed delivery, the cost of resending it is paid by the customer.

If your parcel is lost or arrives damaged, contact us within 2 days of the delivery date shown in tracking. We'll handle the claim with the courier.

We want you to love what you ordered. We accept returns and exchanges in these cases:

To be eligible, pieces must be unworn, unwashed and in their original packaging with all tags attached.

For damaged, defective or wrong items, please record an unboxing video from the moment you open the parcel. We need it to process the claim.

We don't accept returns for change of mind, or for pieces bought with a voucher or on sale, except when they are damaged, defective or wrong.

• Message us on WhatsApp with your order number, photos of the piece and, for damage or defects, your unboxing video.
• We'll confirm whether the return is accepted and send you the return address.
• For size exchanges, the customer pays the shipping cost to return the piece. We cover the cost of sending the new size.
• Refunds are paid by bank transfer within 7 working days after we receive and check the piece.